Case Manager

JOB TITLE: Case Manager
SCHEDULE: Sunday-Thursday, 3 day shifts (9:30AM – 6PM) & 2 evening shifts (1PM – 9:30PM) 
LOCATION: Confidential Shelter Location
SUPERVISOR: Residential Program Manager
SALARY/BENEFITS: $18.27/hour, benefits/medical (Kaiser), and other voluntary benefits 

Summary: This position provides a full range of direct services primarily to our residential clients and crisis line callers.


  • Provide crisis intervention, conflict resolution, peer support, and manage emergency procedures.
  • Answer crisis-line: telephone counseling, screening for shelter, information and referrals.
  • Provide direct client services: individual counseling, case management, advocacy, accompaniment, and emergency transportation (using program vehicle).
  • Facilitate resident meetings and support groups.
  • Maintain and compile client records, including crisis line forms, individual case files, daily log and service statistics in an accurate and timely manner.
  • Participate in regular staff meetings: Community Time, In-Services and Case Management.
  • Represent Riley Center in community activities as needed.
  • Assist Volunteer Coordinator in training and supervising volunteers as needed.
  • Share residential shelter management duties: laundry, clean/set up rooms, donations, food shopping, basic maintenance, chore checks, etc.
  • Participate in on-going cross training and appropriate staff development to perform duties in other departments of the agency as needed.
  • Perform other appropriate duties as assigned.
  • Upon hiring, complete the next domestic violence training offered by Riley Center.


  • BA/BS degree in social services, psychology or other related field. Equivalent work experience acceptable in lieu of degree.
  • Experience working with survivors of domestic violence in direct services.
  • Demonstrated skills in counseling, case management and client advocacy.
  • Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
  • Written and oral fluency in English required with strong interpersonal skills.
  • Understanding of domestic violence issues, especially in context to race, class, gender, and sexual identity.
  • Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities, and communities of color.
  • Critical thinking and problem solving skills.
  • Working knowledge of community resources.
  • Demonstrated commitment to open, direct, and non-violent communication.
  • Ability to de-escalate crisis situations and make decisions under pressure.
  • Basic reporting skills including data entry, Excel and Word processing.
  • Ability to maintain construction and cooperative working relationships with peers, volunteers and managers.
  • Ability to maintain professional boundaries with clients, volunteers and staff.
  • Commitment to the mission of St. Vincent de Paul Society of San Francisco.

The St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer.

To Apply:

Send a resume and cover letter describing your interest to Lois Dutton, HR Director at