Access Point Services Specialist
St. Vincent de Paul Society of San Francisco
Homeless Services – MSC South – Northern California’s Largest Homeless Shelter
JOB TITLE: Access Point Services Specialist
DEPARTMENT: Homeless Services – Coordinated Entry
SCHEDULE: 40 hours per week; exact schedule TBD; varying shifts; some shifts include nights and weekends
LOCATION: 525 5th Street, San Francisco
CLASSIFICATION: Non-exempt, Full -time, union
SUPERVISOR: Supportive Services Supervisor / ECS Manager of Administration
SALARY/BENEFITS: $20.67 per hour, Benefits: Kaiser paid in full for employee, voluntary dental, vision, life insurance and 403b retirement plan
The “front door” to each Access Point will be staffed by an Access Point Services Specialist (“APSS”). The APSS maintains a dignified and respectful experience for participants, staff and visitors at the Access Point site, focused on a safe, welcoming and accessible environment. The APSS greets, refers and manages client flow to appropriate staff and services. The APSS also provides administrative support for the efficient functioning of the Access Point.
As a result of ECS/SVdP-SF continuing to collaborate with the Department of Homelessness and Supportive Housing and other external stakeholders in launching this project, this job description may change both prior to hire, and after, as we continue to implement the best approach and services.
PRIMARY DUTIES AND RESPONSIBILITIES:
1. Maintains a welcoming and safe environment at Access Points, promoting an atmosphere of dignity and respect in line with the values and policies of SVdP-SF.
2. Works with SVdP-SF staff and other on-site service providers to coordinate participant services through the Access Points.
3. Quickly assesses and responds to a variety of situations, including emergencies, conflict resolution and intervention, and other emergencies.
4. Must be able to problem solve a variety of complex issues, and always maintain a high level of professionalism while doing so.
5. Assists in creating community awareness about Coordinated Entry, for example, by creating program fliers and conducting outreach mailings/e-mailings as needed.
6. Assists as requested in making and managing client appointments, for example, by making phone calls/sending e-mails to clients.
7. Assist in coordinating client field trips to housing fairs, housing appointments, and other related trips.
8. Creates and maintains records of incident reports as needed.
9. Maintains resource boards/public information for the Access Point lobby.
10. Assists with paper file creation/filing as requested.
11. Assists with updating resource manuals as assigned.
12. Assist in maintaining accurate and updated files on clients, services provided, and client progress made on City’s databases, as well as ETO database and other database systems as requested.
13. Assist in drafting monthly reports on service numbers, clients served, and achievements as well as other pertinent quantitative outcomes to Supportive Services Supervisor, Program Director, and other executive staff and Coordinated Entry external partners as requested.
14. Maintains inventory of and stores office supplies, places on-line office orders per ECS protocol.
15. Receives and distributes incoming mail; maintains postage machine and takes out-going mail to the post office/mail box.
16. Manages scheduling conference room for Access Point meetings
17. Keeps common use spaces neat and tidy
18. Other light administrative tasks work that may include: taking messages, emailing, faxing, maintaining visitor logs, data entry
19. Works within and promotes the integrated services team model in an environment dedicated to harm reduction, recovery, and wellness.
20. Participates in regular meetings and trainings as required, often offsite.
21. Performs other duties as assigned.
1. At least two years of work experience closely related to job description.
2. Knowledge of and commitment to client-centric services delivery including harm reduction, trauma-informed, cultural sensitivity, housing first and motivational practices.
3. Ability to deal tactfully, diplomatically and objectively with people experiencing homelessness, SVDP leadership, front line service providers, outreach workers, volunteers and the general public.
4. Ability to form and nurture relationships with a variety of stakeholders including people experiencing homelessness, front line service providers and outreach workers, volunteers, SVDP leadership and the general public.
5. Possesses a friendly attitude, customer service mentality and a good sense of humor.
6. Good judgement, problem solving and decision making skills.
7. Professional and discreet demeanor with good interpersonal skills; ability to handle confidential information and require considerable use of tact, respect, discretion and judgement.
8. Collaborative work style, demonstrated ability to work independently, effectively as an individual and part of a team.
9. Ability to be flexible and adapt to changes as our Coordinated Entry activities respond to lessons learned and emerging needs.,
10. Excellent organizational and time management skills.
11. Working knowledge of resources available to people with low incomes and/or experiencing homelessness in San Francisco.
12. Articulate; good verbal and written English communication skills.
13. Strong initiative and ability to work both independently and cooperatively.
14. Ability to maintain professional boundaries and work collaboratively with clients, volunteers and staff.
15. Commitment to the mission of St. Vincent de Paul Society of San Francisco and its values.
TB clearance and background check required upon job offer.
The St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction.
Interested applicants please send a cover letter with your resume for consideration to:
Lois Dutton, HR Director by email: Jobs@svdp-sf.org or fax: 415-977-1271