St. Vincent De Paul of San Francisco

Case Manager

JOB TITLE: Case Manager 
SCHEDULE: Friday-Monday, 1PM – 9:30PM
LOCATION: Confidential Shelter Site 
SUPERVISOR: Residential Program Manager 
SALARY/BENEFITS: $19.09/hour, full medical (Kaiser), voluntary dental/vision

Summary: This position provides a full range of direct services to survivors of domestic violence primarily in our transitional housing program and support with transitional housing program survivors of domestic violence as needed.                 


  • Provide crisis intervention, conflict resolution, peer support, and manage emergency procedures.
  • Provide direct client services: individual counseling, case management, advocacy, accompaniment, and emergency transportation (using program vehicle).
  • Conduct new client screenings: review application, interview and provide orientation to new clients/families.
  • Facilitate resident meetings and support groups.
  • Maintain and compile client records, including crisis line forms, individual case files, daily log and service statistics in an accurate and timely manner
  • Participate in regular staff meetings: Community Time, In-Services, Case Management, program development.
  • Represent Riley Center in community activities as needed.
  • Assist Volunteer Coordinator in training and supervising volunteers as needed.
  • Share residential shelter management duties: laundry, clean/set up rooms, donations, food shopping, basic maintenance, chore checks, etc.
  • Participate in on-going cross training and appropriate staff development to perform duties in other departments of the agency as needed.
  • Perform other appropriate duties as assigned.
  • Upon hiring, complete the next domestic violence training offered by Riley Center.


  • BA degree in social services, psychology or other related field preferred. Equivalent work experience acceptable in lieu of degree.
  • Experience working with survivors of domestic violence in direct services.
  • Demonstrated skills in counseling, case management and client advocacy.
  • Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
  • Strong interpersonal, verbal and written communication skills.
  • Understanding of domestic violence issues, especially in context to race, class, gender, and sexual identity.
  • Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities, and communities of color.
  • Working knowledge of community resources.
  • Demonstrated commitment to open, direct, and non-violent communication.
  • Ability to de-escalate crisis situations and make decisions under pressure.
  • Basic reporting skills including data entry, Excel and Word processing.
  • Strong initiative and ability to work both independently and cooperatively in a small office.
  • Ability to maintain professional boundaries with clients, volunteers and staff.
  • Commitment to the mission of St. Vincent de Paul Society of San Francisco.


St. Vincent de Paul Society of San Francisco, MSC is an Affirmative Action/Equal Opportunity Employer

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment, qualified applicants with arrest and conviction records.

To Apply:

Send a resume and cover letter describing your interest to Lois Dutton, HR Director at