Case Manager

St. Vincent de Paul Society of San Francisco
RILEY CENTER | Services for Survivors of Domestic Violence

JOB TITLE: Case Manager
SCHEDULE: Monday – Friday, with occasional evenings & weekends
CLASSIFICATION: Full-time, non-exempt, union membership OPEIU local 29
LOCATION: Confidential shelter site
SUPERVISOR: Residential Program Manager
SALARY/BENEFITS: $19.09 per hour, benefits/medical (Kaiser) and other voluntary benefits

SUMMARY:
This position provides a full range of direct services to survivors of domestic violence primarily in our transitional housing program and support with emergency shelter survivors of domestic violence as needed.

RESPONSIBILITIES:
 Provide crisis intervention, conflict resolution, peer support, and manage emergency procedures.
 Provide direct client services: individual counseling, case management, advocacy, accompaniment, and emergency transportation (using program vehicle).
 Conduct new client screenings: review application, interview and provide orientation to new clients/families.
 Answer crisis-line: telephone counseling, screening for shelter, information and referrals.
 Facilitate resident meetings and support groups.
 Maintain and compile client records, including crisis line forms, individual case files, daily log and service statistics in an accurate and timely manner.
 Participate in regular staff meetings: Community Time, In-Services, Case Management, program development.
 Represent Riley Center in community activities as needed.
 Assist Volunteer Coordinator in training and supervising volunteers as needed.
 Share residential shelter management duties: laundry, clean/set up rooms, donations, food shopping, basic maintenance, chore checks, etc.
 Participate in on-going cross-training and appropriate staff development to perform duties in other departments of the agency as needed.
 Perform other appropriate duties as assigned.
 Upon hiring, complete the next domestic violence training offered by Riley Center.

QUALIFICATIONS:
 BA degree in social services, psychology, or other related fields. Equivalent work experience acceptable in lieu of degree.
 Experience working with survivors of domestic violence in direct services.
 Demonstrated skills in counseling, case management, and client advocacy.
 Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing, and OARS.
 Strong interpersonal, verbal, and written communication skills.
 Understanding of domestic violence issues, especially in context to race, class, gender, and sexual identity.
 Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities, and communities of color.
 Working knowledge of community resources.
 Demonstrated commitment to open, direct, and non-violent communication.
 Ability to de-escalate crisis situations and make decisions under pressure.
 Basic reporting skills including data entry, Excel and Word processing.
 Strong initiative and ability to work both independently and cooperatively in a small office.
 Ability to maintain professional boundaries with clients, volunteers and staff.
 Commitment to the mission of St. Vincent de Paul Society of San Francisco.

The St. Vincent de Paul Society of San Francisco, Riley Center, is an Affirmative Action/Equal Opportunity Employer.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants for employment, with arrest and/or conviction records.

Interested applicants please respond by sending a cover letter and resume to:

jobs@svdp-sf.org or fax to 415-977-1271