St. Vincent De Paul of San Francisco

Case Manager – Day/Overnight Shift

St. Vincent de Paul Society of San Francisco
RILEY CENTER | Services for Survivors of Domestic Violence

JOB TITLE: Case Manager – Day/Overnight Shift
SCHEDULE: Sunday – Wednesday, 3 day shifts (11 am – 7:30 pm) & two overnight shift (9:30 pm – 6 am)
CLASSIFICATION: Full-time, non-exempt, union membership OPEIU local 29
LOCATION: Confidential shelter site
SUPERVISOR: Residential Program Manager
SALARY/BENEFITS: $19.09 per hour, Kaiser paid in full for employee, voluntary dental, vision and 403b retirement plan

This position provides a full range of direct services primarily to our residential clients and crisis line callers.

• Provide crisis intervention, conflict resolution, peer support, and manage emergency procedures.
• Answer crisis-line: telephone counseling, screening for shelter, information and referrals.
• Provide direct client services: individual counseling, case management, advocacy, accompaniment, and emergency transportation (using program vehicle).
• Facilitate resident meetings and support groups.
• Maintain and compile client records, including crisis line forms, individual case files, daily log and service statistics in an accurate and timely manner.
• Participate in regular staff meetings: Community Time, In-Services and Case Management.
• Represent Riley Center in community activities as needed.
• Assist Volunteer Coordinator in training and supervising volunteers as needed.
• Share residential shelter management duties: laundry, clean/set up rooms, donations, food shopping, basic maintenance, chore checks, etc.
• Participate in on-going cross training and appropriate staff development to perform duties in other departments of the agency as needed.
• Perform other appropriate duties as assigned.
• Upon hiring, complete the next domestic violence training offered by Riley Center.

• BA/BS degree in social services, psychology or other related field. Equivalent work experience acceptable in lieu of degree.
• One year of experience working with survivors of domestic violence in direct services.
• Demonstrated skills in counseling, case management and client advocacy.
• Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
• Written and oral fluency in English required with strong interpersonal skills.
• Understanding of domestic violence issues, especially in context to race, class, gender, and sexual identity.
• Knowledge, experience, and comfort working with a diverse community, including LGBTQ, youth, immigrant, low income communities, and communities of color.
• Critical thinking and problem solving skills.
• Working knowledge of community resources.
• Demonstrated commitment to open, direct, and non-violent communication.
• Ability to de-escalate crisis situations and make decisions under pressure.
• Basic reporting skills including data entry, Excel and Word processing.
• Ability to maintain construction and cooperative working relationships with peers, volunteers and managers.
• Ability to maintain professional boundaries with clients, volunteers and staff.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.

St. Vincent de Paul Society of San Francisco’s Riley Center is an Affirmative Action/Equal Opportunity Employer

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants for hire, with conviction and/or arrest records.

To respond please send a cover letter describing your interest and a resume to