Case Manager Level II
St. Vincent de Paul Society of San Francisco
RILEY CENTER | Services for Survivors of Domestic Violence
JOB TITLE: Case Manager Level II
SCHEDULE: Monday – Friday, with occasional evenings & weekends
CLASSIFICATION: Full-time, non-exempt, union membership OPEIU local 29
LOCATION: Community Office (1175 Howard St.)
SUPERVISOR: Community Office Program Manager
SALARY/BENEFITS: $23.50 per hour, benefits/medical (Kaiser) and other voluntary benefits
This position provides a full range of direct services to survivors of domestic violence in our community office. This position will work with other Case Managers, when client issues arise, to mediate and resolve problems with community office clients.
• Assess client needs and develop a strategy to assist client.
• Handle case assignments, draft safety plans, review case progress and close out cases accordingly.
• Meet regularly with clients to provide support and assess progress while ensuring client satisfaction.
• Provide direct client services: intakes, individual counseling, case management, assessments, advocacy, accompaniment, and emergency transportation assistance.
• Facilitate support groups and workshops for all Riley clients.
• Key assist in developing and implementing forums and community engagement activities at the Community Office in close coordination with the volunteer outreach coordinator
• Maintains professional standards regarding client rights.
• Documents necessary information as required within the program in a timely manner. Maintain accurate data systems
• Demonstrates an understanding of confidentiality policies. Utilizes clinical supervision in any case where these issues are in question.
• Assist with handling client issues using problem solving, de-escalation and crisis intervention techniques.
• Research and refer client resources.
• Evaluate and research client resources for quality and fit with meeting client needs.
• Maintain good working relationships with support networks and resource providers.
• Maintain and compile client records on ETO and other secured client databases, including individual case files, daily log and service statistics in an accurate and timely manner.
• Works with our Clinical Consultant to coordinate mental health services for clients.
• Participate in regular staff meetings: Community Time, In-Services, Case Management, program development.
• Represent Riley Center in community activities as needed.
• Assist Volunteer Coordinator in training and supervising volunteers as needed.
• Participate in on-going cross training and appropriate staff development to perform duties in other departments of the agency as needed.
• Perform other appropriate duties as assigned.
• BA degree in behavioral sciences, social services, psychology or other related field is preferred. Equivalent work experience acceptable in lieu of degree.
• Two year of experience working with survivors of domestic violence in direct services.
• Completion of 40 hour DV Certification if not already certified. Proof will be required.
• Excellent written and spoken English communication skills.
• Excellent time management skills. Ability to plan, prioritize and meet deadlines.
• Ability to assist clients with resolving problems and mediate issues when needed.
• Ability to organize and manage files, schedules, dates and information.
• Excellent accuracy in documentation, data entry and reporting.
• Ability to document notes and write legibly.
• Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
• Understanding of domestic violence issues, especially in context to race, class, gender, and sexual identity.
• Understanding of confidentiality and privilege laws.
• Working knowledge of community resources in San Francisco.
• Demonstrated commitment to open, direct, and non-violent communication.
• Ability to de-escalate crisis situations and make decisions under pressure.
• Basic reporting skills including data entry, Excel and Word processing.
• Ability to be self-directed and work independently without supervision. Able to work on a team, collaboratively, when necessary.
• Ability to maintain professional boundaries with clients, volunteers and staff.
• Empathetic and supportive when mentoring clients.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.
St. Vincent de Paul Society of San Francisco’s Riley Center is an Affirmative Action/Equal Opportunity Employer
Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants for hire, with conviction and/or arrest records.
To respond please send a cover letter describing your interest and a resume to firstname.lastname@example.org