St. Vincent De Paul of San Francisco

Client Support Coordinator

St. Vincent de Paul Society of San Francisco
Division Navigation Center

JOB TITLE: Client Support Coordinator
LOCATION: San Francisco, CA
CLASSIFICATION: Non-exempt, Full-time, union
SUPERVISOR: Shift Supervisor
SALARY/BENEFITS: $17.50 per hour and additional $10 per hour essential pay, benefits full medical (Kaiser), voluntary dental/vision, 403b retirement plan.

 

SUMMARY:

Under the supervision of the Shift Supervisor, the Client Support Coordinator is responsible for monitoring clients who have Covid-19. This position will ensure the safety of the Navigation Center by monitoring clients well-being and requesting intervention from medical personnel if needed. This position also ensures shelter rules are being followed. Personal Protective Equipment must be worn at all times when in the Covid-19 environment.

 

RESPONSIBILITIES:

• Monitor clients who are ill with Covid-19.

• Assist with providing resource and referral information for clients when they have recovered.

• Assist clients with navigating the criteria for housing after recovery.

• Responsible for respectful and courteous treatment of all clients at all times.

• Monitor and control activities in the Navigation Center ensuring the safety of clients and staff.

• Deliver client food.

• Assist with cleanliness of shelter.

• Wear Personal Protective Equipment (PPE) when in Covid19 positive environment. Put on/take off PPE according to guidelines received and in areas where permitted.

• Adhere to rules for Coronavirus (Covid-19) safety precautions including maintaining six foot distance, 20 second hand washing and wearing masks when not cleaning or around Covid-19 clients.

• Follow and maintain rules and regulations described in the Navigation Center’s operations manual.

• Implement and adhere to Standards of Care per City/County legislation.

• Adhere to rules for Coronavirus (Covid-19) safety precautions including maintaining six foot distance, 20 second hand washing and wearing masks when not cleaning or around Covid-19 clients.

• Enter client data into database using provided software program.

• Make area checks as assigned.

• Perform bed checks.

• Distribute and collect blankets and towels.

• Attend monthly all-staff meetings by zoom or phone conference.

• Perform other appropriate duties as assigned.

 

QUALIFICATIONS:

• High school degree or equivalent work experience. AA degree preferred.

• One year experience working with diverse populations in a non-profit setting.

• Excellent customer service skills.

• Good communication skills; verbal, reading and written.

• Enthusiastic about serving others.

• Experience with and the ability to work with men and women who are chronically homeless, substance users and /or mentally ill.

• Ability to maintain accurate records.

• Ability to work well under pressure and in crisis situations.

• Ability to follow rules and supervisor’s instructions.

• Proficient in data entry, learning new software and Microsoft Word.

• Demonstrated use of Vincentian values such as respect, dignity, integrity, collaboration, justice, stewardship, compassionate service, client advocacy, resourcefulness and excellence.

• Ability to maintain professional boundaries with guests, volunteers and staff.

• Commitment to the mission of St. Vincent de Paul Society of San Francisco.

 

St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants, with arrest and conviction.

To apply send a cover letter describing your interest and a resume to jobs@svdp-sf.org