Community Case Manager
St. Vincent de Paul Society of San Francisco
RILEY CENTER | Services for Survivors of Domestic Violence
JOB TITLE: Community Case Manager, Bilingual Spanish
SCHEDULE: 40 hours per week
CLASSIFICATION: Non-Exempt, Full-time, Union
LOCATION: Community Office- 1175 Howard Street- San Francisco, CA
SUPERVISOR: Community Office Program Manager
SALARY/BENEFITS: $19.59, medical fully paid for employee, voluntary dental and vision
The Community Case Manager provides bilingual counseling, advocacy, and case management services to survivors of domestic violence at The Riley Center’s Community Office. This includes support groups, drop-in support as well as follow-up services to former residents of the Riley Center residential programs.
Coordinate and provide domestic violence services to Community Office clients: telephone, home visits, counseling, case management, advocacy, accompaniment, referrals, and assist clients with paperwork.
Facilitate support groups.
Refer clients to appropriate domestic violence services in the community.
Assume responsibility of Community Office statistical and data collection for quarterly reports.
Upon hiring, complete next available domestic violence training offered by Riley Center.
Attend Riley Center staff meetings, supervision meetings and trainings.
Participate in appropriate on-going staff development & training.
Facilitate support groups.
Participate in on-going cross training to perform duties in other departments of the agency as needed.
Maintain and compile client records, including individual case notes, daily log and statistics, in an accurate and timely manner.
Share office management duties: maintenance, donations, mail, supporting volunteers, etc.
Occasional weekend and evening hours.
Perform other duties as assigned.
BA degree in Psychology, Social Work, Gender Studies, or other related field. Experience and/or certifications may be accepted in lieu of a degree.
Excellent ability to read, write and speak English and Spanish.
Experience working with survivors of domestic violence direct services, and government agencies is preferred.
Demonstrated skills in counseling, case management and client advocacy.
Excellent reporting skills including use of Microsoft Office and data entry skills.
Familiarity with Harm Reduction philosophy and approach.
Strong interpersonal, verbal, and written communication skills and the ability to document clearly and legibly.
Understanding of domestic violence issues, especially in context to race, class, gender, and sexual identity.
Ability to work independently and with little supervision, as well as being a team player.
Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low-income communities, and communities of color.
Working knowledge of community resources.
Demonstrated commitment to open, direct, and non-violent communication.
Ability to de-escalate crisis situations and make decisions under pressure.
Strong initiative and ability to work both independently and cooperatively in a small office.
Ability to maintain professional boundaries with clients, volunteers and staff.
Commitment to the mission of St. Vincent de Paul Society of San Francisco.
The St. Vincent de Paul Society of San Francisco, Riley Center is an Equal Opportunity Employer.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction history.
Please send a resume and cover letter to: Lois Dutton firstname.lastname@example.org or fax to: 415-977-1271