Community Office Program Manager
St. Vincent de Paul Society of San Francisco
RILEY CENTER | Services for Survivors of Domestic Violence
JOB TITLE: Community Office Program Manager
SCHEDULE: Mon – Fri with occasional evenings and weekends for events
LOCATION: Riley Center’s Community Office, 1175 Howard Street, San Francisco, CA 94103
Classification: Full-time, Exempt
SUPERVISOR: Program Director
SALARY/BENEFITS: $DOE, full medical (Kaiser) paid for employee, voluntary dental and vision
This leadership position is responsible for the supervision, management and development of Riley Center’s Community Office which offers non-residential domestic violence services to survivors of domestic violence. The Community Office Program Manager is primarily responsible for the programs within the Community Office. This position also supports the volunteer program, drop-in services, Riley Center events and provides support to the Program Director as needed.
• Provide onsite support and management for Riley Center’s Community Office (CO).
• Supervision of Community Office Case Managers and other staff.
• Develop and implement ongoing programs and services at the Riley Center Community Office.
• Ensure partner organizations fulfill contracted services and regularly report on outcomes.
• Maintain working relationships with government funders.
• Key role in contract management compliance and budget adherence.
• Communicate regularly with Director regarding partnership successes and challenges.
• Assist with direct client services as needed. This may include counseling, advocacy, information and referrals for clients.
• Lead and assist in developing and implementing outreach and management strategies to increase services and client numbers in coordination with the Riley Center Program Director and Director of Program Operations.
• Work with the Volunteer and Outreach Coordinator to recruit and retain volunteers.
• Key role in leading and assisting in the compiling of monthly and quarterly program data for reporting and outcomes.
• Onboard new staff members and regularly coach and train staff. Ensure staff are entering information into the database system.
• Provide supervision and coaching to Family and Children’s Services (FCS) staff members a minimum of once per week. Participate in FCS RED team meetings.
• Provide supervision and coaching to Community Office staff, weekly.
• Work with partner agencies to ensure we are serving community clients.
• Attend 4-6 trainings per year related to leadership, FCS contract and domestic violence.
• Ensure Community Office Case Managers are providing services to 60 clients annually.
• Participate in Riley Center monthly meetings including team management, strategic planning, trainings and in-services as appropriate.
• Facilitate and assist with the 40 hour Domestic Violence training. Ensure Riley Center CO is providing training a minimum of every 6 – 8 weeks.
• Ensure case managers facilitate support groups.
• Must complete program reports.
• Use of ADP to track employee’s hours, make corrections when necessary and verify time off requests ensuring ADP is updated.
• Provide back-up support for building management of vendors and facility maintenance.
• Perform other duties as assigned and participate in on-going cross training to perform duties in other departments of the agency as needed.
• BA degree in social service or similar field. A Master’s degree is preferable. Considerable work experience may be accepted in lieu of a degree.
• 2 years minimum experience in domestic violence programming is required.
• DV Certification in the State of California preferred. Next available training must be taken if not certified.
• Demonstrated understanding of domestic violence issues, policies and dynamics especially in the context of race, class, gender and sexual identity.
• 2 -5 years program planning, community organizing or related experience.
• Strong public speaking and training experience/skills.
• At least 2 years in leadership including supervisory experience.
• Strong social perception skills using active listening to work on understanding other people.
• Strong interpersonal communication skills.
• Knowledgeable in an administrative role and ability to organize and maintain accurate records.
• Ability to develop goals, plan, organize and prioritize work.
• Excellent verbal, reading and written communication skills in English. Bilingual Spanish a plus.
• Ability to think critically and resolve problems.
• High level computer software skills including data entry, Excel and Word processing. Experience with the ETO database a plus.
• Ability to maintain constructive and cooperative working relationships.
• Professional demeanor and appearance.
• Knowledge, experience and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities and communities of color.
• Ability to move seamlessly between being a team player and working independently while being flexible in a quickly changing environment.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.
St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for hire, qualified applicants with arrest and/or conviction history.