St. Vincent De Paul of San Francisco

Lead Differential Response Liaison (Spanish/English)

St. Vincent de Paul Society of San Francisco (SVDP-SF)
RILEY CENTER: DOMESTIC VIOLENCE SERVICES

JOB TITLE: Lead Differential Response Liaison (Spanish/English)
CLASSIFICATION: Full time, non-exempt, union
LOCATION: The Community Office, Howard St, San Francisco
SUPERVISOR: Community Office Program Manager
SALARY/BENEFITS: $25 per hour/Benefits: fully paid medical (Kaiser) for employee, 403b retirement plan, voluntary dental and vision.

SUMMARY:
The Lead Differential Response Liaison is a key leadership position in SVDP-SF’s Riley Center for Survivors of Domestic Violence Services. The position will provide domestic violence counseling and case management services to SVDP –SF’s Riley Center survivors of domestic violence clients, including, but not limited to those who are referred through Family & Children Services (formally known as Child Protective Services), as well as the Riley Center drop in clients, among other survivors of domestic violence. This position works closely with the Lead, and DV Specialists, and the FCS office in meeting the needs of DV clients in their homes and providing referrals and support as necessary. The position also plays a vital leadership role in the delivery of services and programs for all Riley Center Clients, and program sites.

RESPONSIBILITIES:
• Coordinate and provide domestic violence services to Differential Response clients: telephone, home visits, counseling, case management, advocacy, accompaniment, referrals, and assist clients with paperwork.
• Refer clients to appropriate domestic violence services in the community.
• Attend bi-weekly Differential Response Liaison meetings – Providing insight and expertise advice on various cases and programmatic practices to have broader level impact.
• Develop & monitor service case plan activities.
• Complete monthly progress reports and statistics using ETO and FCS required databases and report forms as requested.
• Consult with Differential Response staff and HSA staff, as needed, around domestic violence issues and on specific client cases. Provide guidance, expertise, and support on troubleshooting specific cases and client issues.
• Attend Riley Center staff meetings, supervision and DHS/Differential Response meetings and trainings.
• Participate in appropriate on-going staff development & training.
• Provide support and guidance to Riley Center Community Office case managers, and keep them abreast of DV/DRL program developments, and client issues, and/or care plans.
• Provide support and guidance to Riley Center Community Office case managers, and keep them abreast of DV/DRL program developments, and client issues, and/or care plans.
• Occasionally assist Riley residential staff with client cases, plans, and delivery of services; in particular with clients referred by FCS to residential program.
• Play a key leadership role in mentoring and guiding new and entry level DV case managers, advising them on best practices, and helping troubleshoot challenging clients and cases.
• Facilitate support groups onsite and at satellite locations as needed, and or requested.
• Participate in on-going cross training to perform duties in other departments of the agency as needed.
• Maintain and compile client records, including individual case notes, daily log and statistics, in an accurate and timely manner using ETO.
• Provide written and verbal translation as needed.
• Some weekend and evening hours expected.
• Perform other duties as assigned.

QUALIFICATIONS:
• BA degree in psychology, social services or related field. Work experience in lieu of a degree may be acceptable.
• Written and verbal fluency in both Spanish and English required; multi or bicultural preferred.
• Experience working with survivors of domestic violence in direct services, and in government funded programs preferred.
• Experience working with child maltreatment cases/issues in the state of California.
• Demonstrated skills in counseling, case management and client advocacy.
• Familiarity with Harm Reduction philosophy and approach.
• Strong interpersonal, verbal and written communication skills.
• Understanding of domestic violence issues, especially in context to race, class, gender, and sexual identity.
• Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities, and communities of color.
• Working knowledge of community resources.
• Ability to work independently and with little supervision, as well as be a team player and appropriately collaborate with HSA when necessary.
• Ability to de-escalate crisis situations and make decisions under pressure.
• Excellent reporting skills, including data entry, Excel & word processing.
• Strong ability to communicate using open and non-confrontational communication with ability to foster teamwork.
• Strong initiative and ability to work both independently and cooperatively in a small office.
• Ability to maintain professional boundaries with clients, volunteers and staff.
• Responsible and committed to the work ethics of professionalism called for by the St. Vincent de Paul Society.
• Committed to the mission of St. Vincent de Paul Society of San Francisco.

St. Vincent de Paul Society of San Francisco’s Riley Center is an Affirmative Action/Equal Opportunity Employer

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified candidates for employment, with arrest and/or conviction records.

To respond please send a cover letter and resume to:
Email: jobs@svdp-sf.org fax; 415-977-1271