Client Support Coordinator

JOB TITLE: Client Support Coordinator
LOCATION: Division Navigation Center, San Francisco, CA
CLASSIFICATION: Non-exempt, Full-time, union
SUPERVISOR: Shift Supervisor
SALARY/BENEFITS: $16 per hour, benefits full medical (Kaiser), voluntary dental/vision

SUMMARY: Under the supervision of the Shift Supervisor, the Client Support Coordinator is responsible for handling client intakes and services to clients. Problem solving with the clients is a key part of this position. This position will ensure the safety of the Navigation Center by monitoring activities of the clients and controlling activities when necessary.

RESPONSIBILITIES:

• Work with clients to resolve problems.

• Assist with providing resource and referral information for clients.

• Assist clients with navigating the criteria for housing.

• Responsible for respectful and courteous treatment of all clients at all times.

• Monitor and control activities in the Navigation Center ensuring the safety of clients and staff.

• Deliver client food.

• Assist with maintenance and cleanliness of shelter.

• Carry protective gloves at all times and use them as appropriate.

• Follow and maintain rules and regulations described in the Navigation Center’s operations manual.

• Implement and adhere to Standards of Care per City/County legislation.

• Enter client data into database using provided software program.

• Make area checks as assigned.

• Perform bed checks.

• Distribute and collect blankets and towels.

• Attend monthly all-staff meetings.

• Perform other appropriate duties as assigned.

QUALIFICATIONS:

• High school degree or equivalent work experience. AA degree preferred.

• One year experience working with diverse populations in a non-profit setting.

• Excellent customer service skills.

• Good communication skills, both verbal, reading and written.

• Enthusiastic about service others.

• Experience with and the ability to work with men and women who are chronically homeless, substance users and /or mentally ill.

• Ability to maintain accurate records.

• Ability to work well under pressure and in crisis situations.

• Ability to follow rules and supervisor’s instructions.

• Proficient in data entry, learning new software and Microsoft Word.

• Demonstrated use of Vincentian values such as respect, dignity, integrity, collaboration, justice, stewardship, compassionate service, client advocacy, resourcefulness and excellence.

• Ability to maintain professional boundaries with guests, volunteers and staff.

• Commitment to the mission of St. Vincent de Paul Society of San Francisco.

The St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

To Apply:

Send a resume and cover letter describing your interest to Lois Dutton, HR Director ldutton@svdp-sf.org