St Vincent de Paul San Francisco MSC South Homeless Shelter Wall Mural

On-Call Counselor



JOB TITLE: On-Call Counselor
SCHEDULE: Primarily 9:30pm to 6:00am shifts, 16 hours per week as needed
LOCATION: Rosalie House, Confidential shelter site
SUPERVISOR: Supervising Case Manager
SALARY: $14.00 per hour
BENEFITS: Sick hours accrued based on hours worked

SUMMARY: Under the direct supervision of the Supervising Case Manager, this position will provide coverage for absent staff (due to vacation, illness).  This position will assist residents and ensures the safety of the shelter.  This position is exempt from the union and the total hours per week allowed are 16 hours. 



  • Ensure the safety and security of the residents.
  • Provide sole staffing coverage at night: crisis intervention, conflict resolution, peer support, and manage   emergency procedures.
  • Provide direct client services: individual counseling, advocacy and emergency transportation (using program vehicle)
  • Maintain and compile client records, including individual case files, crisis-line forms, daily log and service statistics.
  • Conduct nightly perimeter and census checks of the entire building.
  • Responsible for turning on/off alarm system as needed.  
  • Participate in staff meetings as appropriate and requested.
  • Represent Riley Center in community activities as needed.
  • Upon hiring, complete next available domestic violence training offered by Riley Center or other certified trainer. 
  • Participate in appropriate on-going staff development training.
  • Share shelter management duties:  maintain donations, clean/set-up rooms, trash/recycling, laundry, basic maintenance, etc.
  • Participate in on-going cross training to perform duties in other departments of the agency as needed.
  • Assist with administrative tasks.
  • Perform other appropriate duties as assigned.



  • Experience and familiarity with a variety of creative arts and children’s play/educational activities.
  • Knowledge of issues of child abuse/neglect, children who have experienced domestic violence and child development.
  • Demonstrated skills in counseling, case management and client advocacy with children and families.
  • Familiarity with Harm Reduction philosophy and approach.
  • Strong interpersonal, verbal and written communication skills.
  • Understanding of domestic violence issues, especially in context to race, class, gender, and sexual identity.
  • Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities, and communities of color.
  • Working knowledge of community resources.
  • Demonstrated commitment to open, direct, and non-violent communication.
  • Ability to de-escalate crisis situations and make decisions under pressure.
  • Basic reporting skills including data entry, Excel and word processing.
  • Strong initiative and ability to work both independently and cooperatively in a small office.
  • Ability to maintain professional boundaries with clients, volunteers and staff.
  • Commitment to the mission of St. Vincent de Paul Society of San Francisco.


St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer

To Apply:

Send a resume and cover letter describing your interest to Lois Dutton, HR Director