St Vincent de Paul San Francisco MSC South Homeless Shelter Wall Mural

Residential Case Manager (English/Spanish preferred)


JOB TITLE:                       Case Manager (Spanish /English)
SCHEDULE:                      Mostly weekdays with occasional evenings & weekends
CLASSIFICATION:         Full-time, Non-exempt, mandatory union membership
LOCATION:                       Confidential shelter site
SUPERVISOR:                  Residential Program Manager
SALARY/BENEFITS:     $19.09 /hour, benefits/medical (Kaiser) .50 additional pay per hour if bilingual Spanish


This position provides a full range of direct services primarily to our residential clients and crisis line callers and requires personal life experience with Latino communities.   Spanish speaking is preferred for communicating with Latino clients.                   


  • Provide crisis intervention, conflict resolution, peer support, and manage emergency procedures.
  • Answer crisis-line: telephone counseling, screening for shelter, information and referrals.
  • Provide direct client services: shelter intake, individual counseling, case management, advocacy, accompaniment, and emergency transportation (using program vehicle).
  • Facilitate and/or translate resident meetings and support groups.
  • Maintain and compile client records, including crisis line forms, individual case files, daily log and service statistics in an accurate and timely manner.
  • Participate in regular staff meetings: Community Time, In-Services and Case Management.
  • Represent Riley Center in community activities as needed.
  • Assist Volunteer Coordinator in training and supervising volunteers as needed.   
  • Participate in appropriate on-going staff development training.
  • Share residential shelter management duties: laundry, clean/set up rooms, donations, food shopping, basic     maintenance, etc.
  • Participate in on-going cross training to perform duties in other departments of the agency as needed.
  • Perform other appropriate duties as assigned.
  • Upon hiring, complete the next domestic violence training offered by Riley Center.


  • BA/BS degree in related field or four years equivalent experience preferred.
  • Written and oral fluency in English required. Spanish oral and written fluency is preferred.
  • Experience working with survivors of domestic violence in direct services is preferred.
  • Demonstrated skills in counseling, case management and client advocacy.
  • Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
  • Strong interpersonal, verbal and written communication skills.
  • Understanding of domestic violence issues, especially in context to race, class, gender, and sexual identity.
  • Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities, and communities of color.
  • Working knowledge of community resources.
  • Demonstrated commitment to open, direct, and non-violent communication.
  • Ability to de-escalate crisis situations and make decisions under pressure.
  • Basic reporting skills including data entry, Excel and Word processing.
  • Strong initiative and ability to work both independently and cooperatively in a small office.
  • Ability to maintain professional boundaries with clients, volunteers and staff.
  • Commitment to the mission of St. Vincent de Paul Society of San Francisco.

 The St. Vincent de Paul Society of San Francisco, Riley Center is an Equal Opportunity Employer.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction.

Interested applicants please send a cover letter with your resume for consideration to:


Lois Dutton, HR Director or fax: 415-977-1271