Residential Program Manager
St. Vincent de Paul Society of San Francisco
RILEY CENTER | Services for Survivors of Domestic Violence
JOB TITLE: Residential Program Manager
SCHEDULE: 40 hours per week, evenings and weekends as needed
LOCATION: Confidential shelter site
CLASSIFICATION: Full-time, Exempt
SUPERVISOR: Riley Center Program Director
SALARY/BENEFITS: DOE, benefits/full medical (Kaiser)
The Riley Center Residential Program Manager for Saint Vincent De Paul Society of San Francisco (SVDP-SF) is responsible for the full range of programs and services provided to survivors of domestic violence and their children enrolled in our residential programs. This position provides direct supervision to the entire case management team in the emergency shelter and transitional housing program. This is a key leadership position primarily responsible for ensuring the residential program maintains a high occupancy rate, (90% or higher), on a consistent basis, serving as many DV survivors as possible, and adhering to policies/procedures regarding safety, security, confidentiality and ethical standards of program as directed by SVDP-SF leadership.
• Ultimately responsible for the overall success of Riley Center residential program, ensuring that client care and service is always a forefront priority, along with program enrollments, and residential occupancy rates sustaining as close to 100% as possible.
• Lead, motivate, and supervise all case management, direct service staff and the Assistant Residential Program Manager ensuring that all staff provide the best care and experience to all residential program clients.
• Maintain high occupancy rates on a consistent basis, at both the emergency shelter and transitional housing program, by working closely with Program Director and Director of Program Operations.
• Oversee delivery of all program services including workshops, support groups, case management, individual client consultations with partner service providers, as well as ensure client events, and other shelter client related activities are of top quality, ensuring that client engagement and participation is maximized.
• Must create and update shift schedules for all program staff in close coordination with the assistant site manager, and share shift schedules on a weekly basis with Program Director and Director of Program Operations.
• Lead all case management staff, specialists, and consultants to ensure client participation in supportive services and programs is maximized, as well as ensure that positive engagement atmosphere is maintained in all phases of residential programs.
• Work with Program Director and residential staff to ensure program enrollments numbers are at capacity, ensuring occupancy of both residential programs is as close to 100% on a consistent basis.
• Effectively introduce program policies and procedures as presented by Program Director and SVDP – SF Executive Leadership; ensuring that all residential program staff abide by said policies and procedures.
• Submit program reports on a timely basis (monthly, quarterly, and yearly) to Program Director and funders.
• Effectively and regularly use ETO to maintain all program/client data, and ensure all staff are using ETO effectively and regularly.
• Must keep track of program budget, keeping program expenses in line with budgetary constraints and allowances.
• Must work closely with Program Director and Director of Program Operations in managing expenses, allocating resources, modifying, and submitting budget modifications as needed.
• Consistently maintain accurate knowledge of program finances and make informed programmatic decisions based on financial information.
• Supervise residential program volunteers, ensuring volunteer hours are maximized. Participate in outreach and community engagement efforts for the organization as needed or requested by the Program Director.
• Provide support with direct client services as needed on site, and in other program departments.
• Responsible for oversight and compiling statistical reporting including but not limited to client records, crisis line forms, individual case files, and daily log and service statistics.
• Work closely with the Assistant Residential Program Manager regarding operational needs of the program/building.
• Participate in rotation of back-up emergency cell phone on a 24/7 basis.
• Upon hiring, complete the next available domestic violence training offered by Riley Center, and participate in appropriate on-going development trainings.
• Participate in regular staff meetings: Case Management, Management Advisory Committee, Community Time and In-Service Meetings, Residential Program House Meetings and other meetings as needed, or requested.
• Provide back up support for facility upkeep and maintenance.
• Participate in on-going cross training to perform duties in other departments of the agency as needed.
• Perform other duties as assigned
• BA/BS in business management, psychology or related field.
• Two – three years (minimum) supervision and management experience. Demonstrated success leading diverse teams and staff to achieve common goals.
• Excellent program management skills including contract management, budgeting, establishing procedures and ensuring a positive client experience.
• Must be results focused, with precise attention to detail to achieve all goals.
• Must have superior critical thinking, analytical, and problem-solving skills.
• Demonstrated ability to work collaboratively with others, as well as effectively lead and manage projects and programs.
• Must have very strong organizational and administrative skills. Excellent time management skills needed, with a keen focus on reporting deadlines and priorities. Must be detail oriented, but bottom line focused.
• Must have proficient skill levels at using MS Office suite including Excel, Word, PowerPoint, and Outlook.
• Efficient at data entry and data management. Experience using web-based CRM databases strongly preferred.
• Strong report writing, budgeting and presentation skills required.
• Experience in non-profit sector desired, preferably in DV services
• Strong leadership and supervision skills. Must have demonstrated ability to energize, motivate, and influence staff, clients, and external partners alike. Must be able to build and sustain strong team dynamics.
• Must have demonstrated leadership skill to be able to encourage clients and staff members during difficult and challenging situations.
• Outstanding communication and interpersonal skills. Must be able to communicate effectively with staff, clients, SVDP –SF senior management, and external partners.
• Three years of experience with domestic violence issues and dynamics (personal, educational &/or professional) especially regarding race, class, gender and sexual identity.
• Excellent interpersonal skills. Excellent ability to speak, read and write English.
• Professional demeanor and appearance.
• Ability to maintain professional boundaries with volunteers, clients and staff.
• Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities, and communities of color.
• Flexibility and ability to move seamlessly between being a team player and working independently.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.
ST. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction.
To apply send a cover letter describing your interest and a resume to Lois Dutton
Email: firstname.lastname@example.org or by fax to 415-977-1271