St. Vincent de Paul Society of San Francisco
Multi-Service Center – No. California’s largest homeless shelter
JOB TITLE: Site Manager
SCHEDULE: Monday – Friday
LOCATION: 525 – 5th Street, San Francisco, CA 94107
CLASSIFICATION: Full-time, Exempt
SUPERVISOR: Program Director
SALARY/BENEFITS: DOE, benefits full medical (Kaiser), voluntary dental/vision/life insurance, 403b retirement plan
The Site Manager is responsible for the day to day operation of the Multi-Service Center. This position provides direct supervision to staff and indirect staff supervision. This position ensures quality delivery of direct services in keeping with St. Vincent de Paul Society’s mission statement and values.
• Oversight of daily operations at MSC including client issues, maintenance and cleanliness of shelter.
• Supervision of staff, including disciplining, evaluating, coaching, staff development and training.
• Motivate staff by providing leadership, guidance and constructive feedback.
• Ensure quality provision of direct services. Maintain a focus on client needs and client satisfaction.
• Implement and oversee MSC’s policies and procedures with input from the Program Director.
• Ensure operations manual and shelter training manual is used by adhered to and understood by staff.
• Process all shelter hearings and arbitration.
• Facilitate and execute monthly community meetings and reporting outcomes as required per Homelessness and Supportive Housing.
• Listen and respond to client complaints and suggestions. This includes responding to shelter monitoring committee complaints and in- house client complaints.
• Develop and maintain weekly work schedules, post assignments and responsibilities for all staff.
• Review and process holiday and vacation request forms.
• Key assist in preparing monthly/quarterly data reports for Director and other executive staff and funders as requested.
• Ensure accurate client and program data is entered and maintained into various databases including CHANGES, ETO, One System, and others.
• Attend weekly meeting with Program Director and other leadership staff as necessary.
• Participate in administrative planning meetings and all other meetings as assigned by the Program Director.
• Process and maintain accurate and timely daily and monthly statistical reports. Reporting to HSH as required.
• Oversee maintenance and cleaning of shelter and duties as assigned.
• Other duties as assigned.
• BA/BS in Social Services or related field with one year managerial experience required working in a non-profit organization. Four years work experience or combination of college and work experience may be accepted in lieu of a four year degree.
• Minimum two years of supervisory experience.
• Demonstrated leadership skills.
• Prior experience working with the homeless population, mentally ill and/or disadvantaged groups in direct services.
• Professional demeanor and behavior expected including maintaining professional boundaries with staff, volunteers and clients.
• Strong organizational ability and accurate record keeping.
• Strong verbal, reading and written English communication skills.
• Demonstrated use of Vincentian values including justice, compassion, respect, integrity, dignity, collaboration, stewardship, client advocacy, resourcefulness and excellence.
• Sensitivity to the needs of diverse ethnic and cultural populations.
• Ability to de-escalate crisis situations, resolve problems and make decisions under pressure.
• Strong reporting skills including data entry, Excel and Word processing.
• Strong initiative and ability to work both independently and cooperatively.
• Ability to maintain professional boundaries with clients, volunteers and staff.
• Bilingual Spanish preferred.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.
CPR, First Aid certification and TB test will be required upon hire.
St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicant with arrest and/or conviction records.
Please send a cover letter describing your interest and a resume to Lois Dutton by email: firstname.lastname@example.org or fax 415-977-1271