Case Manager Level II
JOB TITLE: Case Manager Level II
SCHEDULE: Monday – Friday, with occasional evenings & weekends
CLASSIFICATION: Full-time, non-exempt, union membership OPEIU local 29
LOCATION: Confidential shelter site
SUPERVISOR: Residential Program Manager
SALARY/BENEFITS: $23.50 per hour, benefits/medical (Kaiser) and other voluntary benefits
This position provides a full range of direct services to survivors of domestic violence in our emergency shelter. This position will work with other Case Managers, when client issues arise, to mediate and resolve problems with residential clients.
- Assess client needs and develop a strategy to assist client.
- Handle case assignments, draft safety plans, review case progress and close out cases upon client exit.
- Meet regularly with clients to provide support and assess progress while ensuring client satisfaction.
- Provide direct client services: intakes, individual counseling, case management, assessments, advocacy, accompaniment, and emergency transportation (using program vehicle).
- Conduct new client screenings by reviewing the application and interviewing the client. Provide orientation to new clients/families.
- Facilitate support groups for clients.
- Provide high quality service to clients and their families.
- Utilize skills learned and developed from consultations and trainings to enhance services.
- Research and refer client resources.
- Evaluate and research client resources for quality and fit with meeting client needs.
- Maintain good working relationships with support networks and resource providers.
- Answer crisis-line: telephone counseling, screening for shelter, information and referrals.
- Facilitate resident meetings and support groups.
- Maintain and compile client records, including crisis line forms, individual case files, daily log and service statistics in an accurate and timely manner.
- Participate in regular staff meetings: Community Time, In-Services, Case Management, program development.
- Represent Riley Center in community activities as needed.
- Assist Volunteer Coordinator in training and supervising volunteers as needed.
- Share residential shelter management duties: laundry, clean/set up rooms, donations, food shopping, basic maintenance, chore checks, etc.
- Participate in on-going cross training and appropriate staff development to perform duties in other departments of the agency as needed.
- Perform other appropriate duties as assigned.
- BA degree in behavioral sciences, social services, psychology or other related field is preferred. Equivalent work experience acceptable in lieu of degree.
- Two years of experience working with survivors of domestic violence in direct services.
- Completion of 40 hour DV Certification if not already certified. Proof will be required.
- Excellent written and spoken English communication skills.
- Excellent time management skills. Ability to plan, prioritize and meet deadlines.
- Ability to maintain professional standards with regard to client confidentiality and rights.
- Ability to assist clients with resolving problems and mediate issues when needed.
- Ability to organize and manage files, schedules, dates and information.
- Excellent accuracy in documentation, data entry and reporting.
- Ability to document notes and write legibly.
- Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
- Understanding of domestic violence issues, especially in context to race, class, gender, and sexual identity.
- Understanding of confidentiality and privilege laws.
- Working knowledge of community resources in San Francisco.
- Demonstrated commitment to open, direct, and non-violent communication.
- Ability to de-escalate crisis situations and make decisions under pressure.
- Basic reporting skills including data entry, Excel and Word processing.
- Ability to be self-directed and work independently without supervision. Able to work on a team, collaboratively, when necessary.
- Ability to maintain professional boundaries with clients, volunteers and staff.
- Empathetic and supportive when mentoring clients.
- Commitment to the mission of St. Vincent de Paul Society of San Francisco.
St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer
St. Vincent de Paul Society does not discriminate against applicants with arrest or conviction records. All applicants hired are required to be fingerprinted. A criminal history will require further evaluation.
To apply send a cover letter describing your interest and a resume to Lois Dutton:
Email: firstname.lastname@example.org or by fax to 415-977-1271