St. Vincent de Paul Society of San Francisco
RILEY CENTER | Services for Survivors of Domestic Violence

JOB TITLE: Case Manager
SCHEDULE: Monday – Friday, noon – 8:30 pm
CLASSIFICATION: Full-time, non-exempt, union membership OPEIU local 3
LOCATION: Confidential shelter site
SUPERVISOR: Residential Program Manager
SALARY/BENEFITS: $19.09 per hour, benefits/medical (Kaiser) and other voluntary benefits

SUMMARY:
This position provides a full range of direct services primarily to our residential clients and crisis line callers.

RESPONSIBILITIES:
• Provide crisis intervention, conflict resolution, peer support, and manage emergency procedures.
• Answer crisis-line: telephone counseling, screening for shelter, information and referrals.
• Provide direct client services: individual counseling, case management, advocacy, accompaniment, and emergency transportation (using program vehicle).
• Facilitate resident meetings and support groups.
• Maintain and compile client records, including crisis line forms, individual case files, daily log and service statistics in an accurate and timely manner.
• Participate in regular staff meetings: Community Time, In-Services and Case Management.
• Represent Riley Center in community activities as needed.
• Assist Volunteer Coordinator in training and supervising volunteers as needed.
• Share residential shelter management duties: laundry, clean/set up rooms, donations, food shopping, basic maintenance, chore checks, etc.
• Participate in on-going cross training and appropriate staff development to perform duties in other departments of the agency as needed.
• Perform other appropriate duties as assigned.
• Upon hiring, complete the next domestic violence training offered by Riley Center.

QUALIFICATIONS:
• BA/BS degree in social services, psychology or other related field. Equivalent work experience acceptable in lieu of degree.
• Experience working with survivors of domestic violence in direct services.
• Demonstrated skills in counseling, case management and client advocacy.
• Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
• Written and oral fluency in English required with strong interpersonal skills.
• Understanding of domestic violence issues, especially in context to race, class, gender, and sexual identity.
• Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities, and communities of color.
• Critical thinking and problem solving skills.
• Working knowledge of community resources.
• Demonstrated commitment to open, direct, and non-violent communication.
• Ability to de-escalate crisis situations and make decisions under pressure.
• Basic reporting skills including data entry, Excel and Word processing.
• Ability to maintain construction and cooperative working relationships with peers, volunteers and managers.
• Ability to maintain professional boundaries with clients, volunteers and staff.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.

The St. Vincent de Paul Society of San Francisco, Riley Center
is an Equal Opportunity Employer.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction.

Interested applicants please respond by applying to:
Lois Dutton, HR Director at jobs@svdp-sf.org or fax: 415-977-1271