St. Vincent de Paul of San Francisco

JOB TITLE:                       Case Manager

SCHEDULE:                       Monday – Friday, with occasional evenings & one Sunday a month

CLASSIFICATION:          Full-time, non-exempt, union membership OPEIU local 3

LOCATION:                       Confidential shelter site

SUPERVISOR:                   Residential Program Manager

SALARY/BENEFITS:      $19.09 per hour, benefits/medical (Kaiser) and other voluntary benefits



This position provides a full range of direct services to survivors of domestic violence primarily in our transitional housing program and support with emergency shelter survivors of domestic violence as needed.                       



  • Provide crisis intervention, conflict resolution, peer support, and manage emergency procedures.
  • Provide direct client services: individual counseling, case management, advocacy, accompaniment, and emergency      transportation (using program vehicle).
  • Conduct new client screenings: review application, interview and provide orientation to new clients/families.
  • Provide support on the crisis-line: telephone counseling, screening for shelter, information and referrals.
  • Facilitate resident meetings and support groups.
  • Maintain and compile client records, including crisis line forms, individual case files, daily log and service statistics in an accurate and timely manner.
  • Participate in regular staff meetings: Community Time, In-Services, Case Management, program development.
  • Represent Riley Center in community activities as needed.
  • Assist Volunteer Coordinator in training and supervising volunteers as needed.
  • Share residential shelter management duties: laundry, clean/set up rooms, donations, food shopping, basic maintenance, chore checks, etc.
  • Participate in on-going cross training and appropriate staff development to perform duties in other departments of the agency as needed.
  • Perform other appropriate duties as assigned.
  • Upon hiring, complete the next domestic violence training offered by Riley Center.




  • BA degree in social services, psychology or other related field. Equivalent work experience acceptable in lieu of degree.
  • Experience working with survivors of domestic violence in direct services.
  • Demonstrated skills in counseling, case management and client advocacy.
  • Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
  • Strong interpersonal, verbal and written communication skills.
  • Understanding of domestic violence issues, especially in context to race, class, gender, and sexual identity.
  • Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities, and communities of color.
  • Working knowledge of community resources.
  • Demonstrated commitment to open, direct, and non-violent communication.
  • Ability to de-escalate crisis situations and make decisions under pressure.
  • Basic reporting skills including data entry, Excel and Word processing.
  • Strong initiative and ability to work both independently and cooperatively in a small office.
  • Ability to maintain professional boundaries with clients, volunteers and staff.
  • Commitment to the mission of St. Vincent de Paul Society of San Francisco.


The St. Vincent de Paul Society of San Francisco, Riley Center

 is an Affirmative Action/Equal Opportunity Employer.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction.


Please email Lois Dutton, HR Director at or fax 415-977-1271