Crisis Intervention Specialist
JOB TITLE: Crisis Intervention Specialist
SCHEDULE: Full-time, Monday-Friday
LOCATION: 525 5th Street, San Francisco
SUPERVISOR: Supportive Service Supervisor
SALARY/BENEFITS: DOE, full medical (Kaiser), voluntary dental/vision
Summary: St. Vincent de Paul Society seeks a full time Crisis Intervention Specialist to serve homeless men and women at Multi-Service Center South who might present with or develop serious levels of mental health, substance use, and/or physical conditions that might compromise the self-care of guests. Candidates for the position must demonstrate cultural competency in working with a diverse population and must have experience and knowledge about crisis intervention techniques to address acute mental health, substance use, and/or self-care related conditions. The position will require support for the Supportive Services Team and Program team in assessing, planning, and linking these specific clients with higher level of care.
- Collaborate with Supportive Services staff and program staff to identify, assess, and link guests considered in crisis to higher level of care within and outside of the shelter system.
- Collaborate with the Tom Waddell staff to establish clear and detailed plans of action for guests that might return to the shelter after a crisis.
- Comply with all Department of Homelessness and Supportive Housing contractual requirements for supportive services.
- Write and maintain clear, detailed, and organized reports and logs of clients who meet criteria for shelter placement concerns.
- Maintain accurate client records using ETO database. Collect and report data as required.
- Identify, assess, and follow up regularly with guests who might be considered at-risk of having a crisis episode.
- Seek, establish and maintain close relationships with social services, mental health, and medical community clinics and hospitals to better support our guests in need of higher level of care
- Provide crisis counseling as needed.
- Create, organize, and conduct psycho-educational groups related to stress management, self-care, mental health, and/or substance to minimize and prevent crisis related incidents.
- Provide written and verbal translation as needed.
- Collaborate with Intake Specialist and Resource Specialist in the creation of treatment plans and goals to address and minimize crisis related incidents.
- Attend weekly meetings with supervisor and all meetings and trainings as required.
- Link our at-risk guests to appropriate level of mental health care, medical care, and IHSS workers.
- Other duties as assigned.
- BA/BS in health care, nursing, health science or related field required (MA/MS preferred) with extensive experience with crisis intervention.
- Strong verbal, reading and written English communication skills.
- Comfort working around a diverse community including LGBTQQ, mental illness and varying ethnicities.
- Demonstrated commitment to working with intense, high risk, and sometimes volatile homeless clients.
- Strong reporting skills including data entry, Excel and Word Processing.
- Oral fluency in English and Spanish preferred.
- .Sensitivity to the needs of diverse ethnic, cultural, religious and gender/transgender populations.
- Ability to be compassionate and respectful while treating clients with dignity.
- Ability to advocate for clients and be resourceful in helping them with services.
- Ability to de-escalate crisis situations and make decisions under pressure.
- Strong initiative and ability to work both independently and cooperatively.
- Ability to maintain professional boundaries with guests, volunteers and staff.
- Commitment to the mission of St. Vincent de Paul Society of San Francisco.
The St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Send a resume and cover letter describing your interest to Lois Dutton, HR Director at firstname.lastname@example.org