St Vincent de Paul San Francisco MSC South Homeless Shelter Wall Mural

Crisis Intervention Specialist

JOB TITLE: Crisis Intervention Specialist 
SCHEDULE: Full-time, Monday-Friday
LOCATION: 525 5th Street, San Francisco
SUPERVISOR: Supportive Service Supervisor
SALARY/BENEFITS: DOE, full medical (Kaiser), voluntary dental/vision

Summary: St. Vincent de Paul Society seeks a full time Crisis Intervention Specialist to serve homeless men and women at Multi-Service Center South who might present with or develop serious levels of mental health, substance use, and/or physical conditions that might compromise the self-care of guests. Candidates for the position must demonstrate cultural competency in working with a diverse population and must have experience and knowledge about crisis intervention techniques to address acute mental health, substance use, and/or self-care related conditions. The position will require support for the Supportive Services Team and Program team in assessing, planning, and linking these specific clients with higher level of care.


  • Collaborate with Supportive Services staff and program staff to identify, assess, and link guests considered in crisis to higher level of care within and outside of the shelter system.
  • Collaborate with the Tom Waddell staff to establish clear and detailed plans of action for guests that might return to the shelter after a crisis.
  • Comply with all Department of Homelessness and Supportive Housing contractual requirements for supportive services.
  • Write and maintain clear, detailed, and organized reports and logs of clients who meet criteria for shelter placement concerns.
  • Maintain accurate client records using ETO database. Collect and report data as required.
  • Identify, assess, and follow up regularly with guests who might be considered at-risk of having a crisis episode.
  • Seek, establish and maintain close relationships with social services, mental health, and medical community clinics and hospitals to better support our guests in need of higher level of care
  • Provide crisis counseling as needed.
  • Create, organize, and conduct psycho-educational groups related to stress management, self-care, mental health, and/or substance to minimize and prevent crisis related incidents.
  • Provide written and verbal translation as needed.
  • Collaborate with Intake Specialist and Resource Specialist in the creation of treatment plans and goals to address and minimize crisis related incidents.
  • Attend weekly meetings with supervisor and all meetings and trainings as required.
  • Link our at-risk guests to appropriate level of mental health care, medical care, and IHSS workers.
  • Other duties as assigned.


  • BA/BS in health care, nursing, health science or related field required (MA/MS preferred) with extensive experience with crisis intervention.
  • Strong verbal, reading and written English communication skills.
  • Comfort working around a diverse community including LGBTQQ, mental illness and varying ethnicities.
  • Demonstrated commitment to working with intense, high risk, and sometimes volatile homeless clients.
  • Strong reporting skills including data entry, Excel and Word Processing.
  • Oral fluency in English and Spanish preferred.
  • .Sensitivity to the needs of diverse ethnic, cultural, religious and gender/transgender populations.
  • Ability to be compassionate and respectful while treating clients with dignity.
  • Ability to advocate for clients and be resourceful in helping them with services.
  • Ability to de-escalate crisis situations and make decisions under pressure.
  • Strong initiative and ability to work both independently and cooperatively.
  • Ability to maintain professional boundaries with guests, volunteers and staff.
  • Commitment to the mission of St. Vincent de Paul Society of San Francisco.


The St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

To Apply:

Send a resume and cover letter describing your interest to Lois Dutton, HR Director at