St. Vincent de Paul of San Francisco

Director of Program Operations


The Director of Program Operations reports to the Executive Director and is responsible for ensuring that the operations of St. Vincent de Paul Society programs meet existing policies with those procedures written to strengthen the organization and ensure positive outcomes. The Director of Program Operations advises the Executive Director of issues and provides solutions. This position offers support to the Program Directors by working closely with them. This position is a key part of the leadership team. The programs include the MSC – the largest homeless shelter in Northern California with a 24 hour Drop-In Center, the Riley Center – a domestic violence program that includes transitional housing, an emergency shelter and the Community Office as well as a Navigation Center. This is an exempt, F/T position.

The primary functions of the Director of Program Operations include the following:
• Ensure that the operations meet existing policies and that procedures are up to date, writing new ones as needed, in support of the mission.
• Key leads in the implementation of the organization’s strategic objectives to improve functionality of programs, makes them more sustainable, and expand where possible.
• Key assists and drive hiring efforts for all programs. Play a leadership role in addressing HR issues, employee disputes, and disciplinary actions as needed
• Facility and equipment management including contract compliance with vendors for supplies, equipment and maintenance contracts.
• Maintaining the safety of the organization including emergency operation plans and liability insurance.
• Staff supervision of four direct reports and program staff as indirect reports.

Specific Duties and Responsibilities:
• Management of the Program Directors. Programs Data Manager, and Volunteer Outreach Coordinator (Homeless Services) including oversight of duties performed and evaluations.
• Act as a liaison between the programs and the Executive Director.
• Be mindful of potential problems and discuss solutions with Program Directors and/or Executive Director.
• Adhere to and develop facility, equipment, supplies and maintenance budget with the Controller.
• Develop new policies and/or procedures as needed.
• Develop safety policies and work with committees as needed.
• Key lead and assist in managing partner relationships with government agency funders, programmatic partners and sub-contractors, vendors and service providers, as well as foundation partners funding organizational programs.
• Ensure MOUs and contracts are in place and updated for all active partnerships
• Lead Program Advisory Committees to execute strategic initiatives and improve program operations with the directors, managers, and case management staff among others.
• Develop union negotiation strategy and be present at the negotiation meetings in conjunction with the Director of Human Resources and the Executive Director.
• Work with Human Resources with regard to serious personnel issues and be present at union meetings and personnel meetings, as necessary.
• Play a key role in drafting and updating all job descriptions in close collaboration with the HR Director, the Program Directors, and the Executive Director
• Occasionally key assist in the drafting and developing of grant applications for government funders, and private foundations in close coordination with the development team.
• Facility and equipment management including contract compliance.
• Key assist with investigations and reporting requirements involving client issues.
• Negotiate insurance policies for the organization in conjunction with the Controller.
• Handle all liability inspections with the Program Directors.
• Ensure the agency volunteers are properly assigned to the programs and are supervised.
• Ensure vehicle maintenance and registration.
• Ensure all program reports are completed accurately and timely in collaboration with the Program Director
• Manage vendor relationships and ensure contract compliance in conjunction with the Program Directors.
• Visit each facility frequently, no less than once per week.
• Attend regularly scheduled staff meetings.
• Other duties as assigned.

The successful candidate will have a background in Operations. The candidate must possess strong interpersonal, verbal and written communication skills. He/she will have a strong initiative and ability to work both independently and cooperatively. He/she will be committed to the mission of St. Vincent de Paul Society of San Francisco.

• BA/BS degree in organizational management preferred.
• Minimum of five – seven years direct experience in non-profit management, with a keen focus on facilities and operations, as well as strategic planning and execution.
• Must be results oriented with proven demonstrated management skills and success building and managing dynamic and complex teams.
• Very capable problem solver focused on solutions and prompt resolutions
• Proven leadership skills with demonstrated ability to motivate large teams of people to take on challenging tasks on a regular basis
• Excellent written and verbal communication skills.
• Ability to provide insight and anticipate challenges.
• Minimum of 5 years’ experience with contract negotiations and compliance.
• Ability to communicate effectively with people from diverse backgrounds.
• Familiar with social service resources and organizations.
• Commitment to the mission of Saint Vincent de Paul Society of San Francisco.

St. Vincent de Paul Society is an Affirmative Action/Equal Opportunity Employer.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants for hire, who have arrest and/or conviction records.

Please send your resume and a cover letter describing your interest to Lois Dutton, HR Director

Email: or fax: 415-977-1271