St. Vincent de Paul of San Francisco

Case Manager Level III – Quinn Navigation Center

St. Vincent de Paul Society of San Francisco
Division Navigation Center

JOB TITLE: Case Manager – Level III
SCHEDULE: Monday – Friday, with occasional evenings
CLASSIFICATION: Full-time, mandatory union membership, non-exempt
LOCATION: Division Street, San Francisco
SUPERVISOR: Program Manager
SALARY/BENEFITS: $25 per hour, benefits/medical (Kaiser), voluntary dental and vision

The Division Navigation Center is expected to be open three years. This position provides a full range of direct case management to clients. This position evaluates client needs and develops a service plan to approximately 25 – 30 active clients.


• Provide direct client services: individual counseling, case management, advocacy and accompaniment.
• Conduct new client screenings: review applications and interview new clients.
• Client information must be entered in database within 48 hours.
• Create a service plan for each client with key issues prioritized.
• Partner with service providers to meet each client’s service plan goals by coordinating care.
• Assist clients in maintaining stability by offering support and linkage to services.
• Problem solve with the client to determine how best to assist the client.
• Observe clients passively to determine issues that need intervention.
• Facilitate meetings and support groups as needed.
• Develop client exit survey and case summary to support outcomes and program analysis.
• Maintain electronic client records, individual case files, daily log and service statistics in an accurate and timely manner.
• Participate in regular staff meetings including case management meetings and program development.
• Participate in on-going staff development and training.
• Perform other appropriate duties as assigned.

• BA degree in social services, psychology or other related field. Equivalent work experience acceptable in lieu of degree.
• Two years’ experience providing services to chronically homeless preferred. Relevant comparable experience will be considered.
• Above average proficiency to read, write and speak English.
• Demonstrated skills in counseling, case management and client advocacy.
• Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
• Strong interpersonal, verbal and written communication skills.
• Understanding of homeless issues, especially in context to race, class, gender, and sexual identity.
• Understanding of Housing First Approach to care for homeless population. Understanding of coordinated entry system.
• Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities, and communities of color.
• Proficient in using MS Office including Word, Outlook and Excel.
• Working knowledge of community resources. Must be familiar with SF homeless shelter systems and services.
• Demonstrated commitment to open, direct, and non-violent communication.
• Ability to de-escalate crisis situations and make decisions under pressure.
• Average reporting skills including data entry, Excel and Word processing.
• Strong initiative and ability to work both independently and cooperatively with staff.
• Ability to maintain professional boundaries with clients, volunteers and staff.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.

The St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction.

Interested applicants please send a cover letter with your resume for consideration to:
Lois Dutton, HR Director email: fax: 415-977-1271